Shipping & Returns

Thank you for shopping with Sweet Luxe Lash! We are committed to providing high-quality lash products and services. If for any reason you are not completely satisfied with your purchase, please review our returns and refunds policy below.

Returns (for Products Only)

Eligibility: Returns are only accepted for unopened, unused, and undamaged products in their original packaging.

Timeframe: You must request a return within 14 days of receiving your order.

Non-returnable items:

  1. Opened lash products (for hygiene reasons)
  2. Used tools or accessories
  3. Sale or clearance items

Return Process:

  1. Email us at sweetluxelashh@gmail.com with your order number and reason for return.
  2. Once approved, send the item to 19 Parkvale Drive Angle Vale SA 5117.
  3. Once received and inspected, we will notify you of the approval or rejection of your refund.
  • Refunds: If approved, your refund will be processed back to your original payment method within 5–10 business days.

Shipping Terms

At Sweet Luxe Lash, we are dedicated to fast, reliable, and affordable shipping. All orders are sent via Australia Post, with tracking included on every parcel.

Order Processing Time

  • Orders are packed and dispatched within 1–2 business days (excluding weekends and public holidays).
  • Once your order has shipped, a confirmation email with tracking details will be sent to you.

Domestic Shipping (Australia)

We offer two shipping options through Australia Post:

Standard Shipping, 3–6 business days $10 AUD

Express Post 2–4 business days* $15 AUD

*Express Post delivery estimates apply only to addresses within the Express Post network.

Notes:

  • Free express shipping on Australian orders over $250 AUD.
  • All orders include a tracking number.
  • We are not responsible for delays caused by Australia Post once the parcel is in transit.

International Shipping

We ship globally using Australia Post International and international courier partners. Rates and delivery times vary by region.

New Zealand 7–10 business days $14.95 AUD

USA & Canada 10–15 business days $19.95 AUD

UK & Europe 10–20 business days $21.95 AUD

Rest of World 10–25 business days $24.95 AUD

Notes:

  • Shipping costs are calculated at checkout based on destination and weight.
  • All international orders include tracking where available.
  • Customs duties, taxes, and import fees are the buyer's responsibility.
  • We do not mark parcels as "gifts" to avoid customs fees.
  • If a parcel is returned due to incorrect address or non-collection, re-shipping fees will apply.

Delivery Issues

If your parcel is delayed, lost, or arrives damaged, please contact us within 3 business days of your expected delivery date at sweetluxelashh@gmail.com. We'll do our best to assist you and open an investigation with Australia Post if necessary.